How to collect holiday-let bookings from owners

01

Agree the routes before bookings arrive

Tell each owner where to send a new schedule and where to send a later correction. A private property link works for pasted lists and files; a booking email can receive forwarded messages. An iCal feed can add another source when the owner's booking system offers one.

Ask for the property, arrival and departure dates, and any operational note the team needs. Avoid collecting guest identity or payment information that is not needed to plan the clean.

• A single owner may use a link, email and an optional feed together.
• Keep the original message or file so a disputed date can be checked.
• Give the sender a confirmation reference or another clear acknowledgement.

02

Separate clear stays from questions

A full schedule may contain several stays, corrections and uncertain wording. Turn complete new stays into consistent dates, but put ambiguous dates, conflicts and changes in a review queue. The office can then resolve the few items that need judgement before the diary is relied on.

• Check whether a stay already exists before creating another changeover.
• Show the source and received time beside anything awaiting review.
• Make the decision and its history visible to staff.

03

Make the daily check routine

Start with unresolved updates, then look at today's departures and the next seven days. This order helps a cleaning company catch a late owner message before assigning or confirming the work.