When we respond
Support is monitored Monday to Friday, 09:00–17:00 UK time, excluding bank holidays. We aim to acknowledge founder messages within one working day. This is an acknowledgement target, not a guaranteed resolution time.
Founder support
Tell us what happened. Keep the day moving.
Email is the single support route during the founder pilot. We prioritise anything that could hide, delay or misplace a booking.
Email info@changeovermaster.comWhat we prioritise
Sign-in failures, missing or incorrect booking outcomes, owner-link problems, suspected unauthorised access and complete service outages are handled first.
What to send
Include your company, the page you were using, the property name, the approximate time and what you expected. Screenshots help. Do not email guest identity documents, payment details or passwords.
If today’s work is affected
Use your source information while we investigate.
Changeover Master is not a 24-hour emergency service. If the calendar or inbox is unavailable, keep the owner’s original email, list or file and use your existing operational diary until we confirm recovery. Do not ask an owner to resend unless support tells you the original was not received.
- Mark urgent issues clearly.Use the subject “URGENT — bookings”, “URGENT — access” or “URGENT — security”.
- Keep the evidence.Note the time and property; retain the original source without forwarding unnecessary guest details.
- Check recovery options.For a forgotten password, use Reset password. For a page error, retry once before emailing.