Long coast
Holiday let changeover software for Northumberland
Northumberland holiday lets are spread along a long coast and inland towards Kielder and the hills. The distance between houses is the work, and the phone often drops out with it.
The distance is the work
Lets are spread along the coast, from Amble and Alnwick up through Bamburgh and Seahouses towards Berwick, and inland towards Kielder, the Cheviots and Hadrian's Wall. A cleaning company here covers miles, not a town. Two houses on the same booking sheet can be a long drive apart.
One cleaner can only take the houses they can reach between checkout and the next check-in. A Saturday list that looks manageable on paper can be impossible once the map is honest. Fewer finished cleans beat a route that fails the last guest.
Signal, and a thin local team
Away from the towns, and around inland forests such as Kielder, mobile signal is often weak or missing at the door. If the access note is only in a message, the cleaner may not be able to read a reply you send after they have left the main road.
People who clean are spread thin because the county is. An absence in a school-holiday week on the coast is harder to cover than in a city. A software plan that does not charge per person does not create a cleaner who lives near Bamburgh. It does mean the rota can grow without a fee for each name on it.
How Changeover Master helps
Give each cleaner a short run they can finish, with the access note already on the private link, and ask them to open it while they still have signal. Where the owner is not nearby, a calendar feed can bring a moved booking onto the diary. It can lag, so a same-day change still needs a direct message before the cleaner is out of range.
- Calendar sync. Where you connect an iCal feed, those departures become changeovers on the diary. After a successful check the feed is read again about every 15 minutes. That is a sync, not a ping the moment someone books, so a same-day change should also be sent directly.
- Cleaner job links, with no cleaner login. Each cleaner has a private link. They open it on their phone, with no login and no app, and see only the changeovers you assigned. It shows the address, the checkout, the next check-in and the access notes.
- Photo proof. On that link they can add a photo of the finished clean. You see the photo count and the pictures on the changeover. The photos stay private.
- Problem reports. From the same link they can report damage, missing or low supplies, maintenance, cleanliness or guest mess, or other, with a short note. You see an open-problem flag on the changeover. An owner or manager marks it resolved.
- Late-clean alerts. If the clean is not marked done by the cutoff before the next check-in, or today's changeover has no cleaner, the account owner can get one email and the diary can show At risk, then Late. The cutoff starts at two hours and needs a check-in time on the property.
- Unlimited cleaners and staff. Every plan includes unlimited cleaners and staff. The price follows how many active properties you look after, not how many people are on the team.
Pricing
The price is the same in every area. It follows active properties, not the county.
- Free for up to 2 active properties after the 30-day trial. With more than 2, the workspace becomes read-only until you choose a paid plan.
- Starter is £19 a month for up to 10 active properties, or £190 a year.
- Plus is £39 a month for up to 25 active properties, or £390 a year.
- Growth is £69 a month for up to 50 active properties, or £690 a year.
- Pro is £129 a month for up to 100 active properties, or £1290 a year.
Annual billing is 10 times the monthly price, paid upfront for 12 months. The trial is 30 days and does not need a card. Free done-for-you migration is included on every plan: we will move your properties, calendars and cleaners across for you.
Guides for this work
Free to read, with no sign-up. They are general notes, not a rule for this area.